Menu
Reply
Nimzo0
  • 1
  • 0
  • 0
Joining in
157 Views
Message 1 of 2
Flag for a moderator

"Mailbox Full" error and how to solve it

I see a thread on this from June 2020, but it happened to us a couple of weeks ago. One of our secondary email accounts locked and reported mailbox as full. The slider says less than 1Gb spare from 25Gb after a clearout, but:

Please help with

1 How to reliably remove things, as after deleting and then emptying trash, usually nothing happens

2 Does the 25Gb apply to all the emails, or one limit each?

3 What happened to the upgrade to 60Gb? 

Feedback meanwhile:

1 The error message points us to webmail, but there is no help there at all

2 It would be helpful if it could show us where the worst of it is. There is sorting by size, but you have to do that for every folder one at a time

3 Why the heck is there no warning?

Grateful for any help

0 Kudos
Reply
Corey_C
  • 2.73K
  • 152
  • 221
Forum Team
Forum Team
22 Views
Message 2 of 2
Flag for a moderator

Re: "Mailbox Full" error and how to solve it

Apologies for the delayed response, Nimzo0,

 

It is 25GB shared amongst all mailboxes. I can't find any information about 60GB, can I ask where you are getting this information from? Maybe I can inquire.

 

Cheers,

Corey C

0 Kudos
Reply