I have never had a password except my web password. I have been trying for 3 days to contact VM retentions. All to no avail. I did manage to get through to an India Call Centre but It was impossible to explain what my issue was and they just didnt understand. Also it was very difficult understanding them. I had to keep asking them to repeat what they were saying, it became very frustrating for both. I felt i was getting nowhere, so hung up. I just want to discuss my package that I have and make changes. Otherwise I will leave VM and go to sky. I have been with VM since day one. The communication service is awful. Can somebody please help me?