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password reset

I have tried to reset my password on my laptop but my security question is not being accepted although it is correct.

The email account has been opened for over 20 years and is me main email account.

I do not have any other products with Virgin.

Who can I contact for help?

I can still get emails on my phone!

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Re: password reset

You could try entering the security answers in all Upper Case letters.  This works for some.

However, you seem to have an orphaned account, that is one not connected to a current VM broadband account.  The symptoms you describe suggest that VM are in the process of deleating the account.

Whilst you have access from your mobile it would be a good time to save any emails on the account you want to keep access to.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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