password reset is not working ?

[jeremywow]

i am currently abroad and the password reset function is not working to access virgin media online ? i say reset password it takes me through to reset but when i enter birth date and answer question nothing happens? 

[Paul_DN]

Hi jeremywow,

thank you for reaching out to us in our community and welcome, sorry to hear you haven't been able to log into your online account or change the password while abroad, have you tried a different browser or device?

Have you tried Via our My Virgin Media App?

Regards

Paul.