@PhilBrady wrote:
It has been working fine for the last 5 years but for the last month or so, I cannot receive any emails and keep getting an error message 000x800ccc0e and told to contact my server.
Do you have Outlook set to use the POP3 protocol? If so take a look at the email settings in Outlook and see if you have "recent:" as a prefix to your username. For example if your email address is "yourname@ntlworld.com" the username field in Outlook may say "recent:yourname@ntlworld.com". If so, simply delete the "recent:" prefix from the username.
The "recent" prefix was a legacy from the time when VM used the Gmail based service prior to transitioning to their present in-house email service.
Up until about a month ago it seemed that VM ignored that "recent" prefix when they authenticated POP3 messages but then they seem to have stopped doing that resulting in failures like the one you are seeing.
Here is VM's advice on that https://community.virginmedia.com/t5/Email/Pop3-Authentication-Errors/td-p/4747603 which also includes a link to the their current recommended email settings.
Coenoby
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