I use outlook and have an email ntlworld,com account . It has been working fine for the last 5 years but for the last month or so, I cannot receive any emails and keep getting an error message 000x800ccc0e and told to contact my server.
It has been working fine for the last 5 years but for the last month or so, I cannot receive any emails and keep getting an error message 000x800ccc0e and told to contact my server.
Do you have Outlook set to use the POP3 protocol? If so take a look at the email settings in Outlook and see if you have "recent:" as a prefix to your username. For example if your email address is "email@example.com" the username field in Outlook may say "recent:firstname.lastname@example.org". If so, simply delete the "recent:" prefix from the username.
The "recent" prefix was a legacy from the time when VM used the Gmail based service prior to transitioning to their present in-house email service.
Up until about a month ago it seemed that VM ignored that "recent" prefix when they authenticated POP3 messages but then they seem to have stopped doing that resulting in failures like the one you are seeing.
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I am so sorry to hear that you're facing some issues with your email service recently. May I ask if this issue is also happening when you access and use the email service directly via our webmail platform?
Thanks for clarifying your email set up. What I'm looking to ascertain is if you're experiencing the same issue with the service when you access and use it directly via our webmail platform on our website.
Thank you for confirming. It sounds like your email service may have been deactivated and removed if you don't have any other services with us.
This is normally done 90 days after the disconnection of services, though sometimes if the email address is in constant use it can be missed. However, we do go through and do a clean up and, as such, any email address no longer associated with an active account are deleted and removed.
You can find more information on what happens when you cancel your services with us here, and also within our Acceptable Use Policy.