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alan_paul27
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old ntl email

I have an old ntlworld email account which is forwarding me a ton of spam.  It is still a valid email address, but the Virgin site does not recognise it, so I cannot log in.  How do I get the account deleted?

Thanks

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Lisa_CC
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Re: old ntl email

Hey alan_paul27,

 

Welcome to our Community Forum and thanks for posting.

 

Is the email account currently linked to an active Virgin Media cable account or are you a former customer? We can get it deleted for you however please be aware that once deleted, we will not be able to get it back for you.

 

Look forward to your reply.

 

Thanks,

 

Lisa

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alan_paul27
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Re: old ntl email

Thanks Lisa,

Yes, I'm a cable customer and it is linked to my account.

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Hetty_R
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Re: old ntl email

Hi alan_paul27, 

 

Thanks for confirming. 

 

I have sent you a private message so we can get this sorted for you 🙂

 

Speak soon, 

 

Hetty_R
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