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DR3W
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old email needs shutting down

howdy, i'm not a menber of Virgin Media any more, my accout is shut down but my old email address is still active and bombarding my new email address with major spam, bit coin, anti virus subscription norton, i'm getting about 10 a day, need this sorting soon as, tried phoning this morning but 2hrs and nowhere

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DR3W
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Message 2 of 9
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Re: old email needs shutting down

no moderator help at all, its needed
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DR3W
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Re: old email needs shutting down

no 1 can help what so ever, dam thats bad
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Graham_A
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Message 4 of 9
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Re: old email needs shutting down

VM staff response times on this forum are currently running at around 7 days due to a high volume of requests.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Steven_L
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Re: old email needs shutting down

Hey @DR3W and welcome to the community.

 

Sorry for the delay in response, I can get this arranged for you, we would need to confirm your details via a private message and we can then get this arranged with our team to for you.

 

I will drop the message over in a moment and we can get the process started.

 

Regards

Steven_L

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Steven_L
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Message 6 of 9
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Re: old email needs shutting down

Thanks for joining and confirming your email address over a private message.

 

I have been able to log this with our IT team and this should be removed in the next 5 working days. I will let you know once this has been completed.

 

Regards

Steven_L

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DR3W
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Message 7 of 9
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Re: old email needs shutting down

Many thanks

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Steven_L
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Re: old email needs shutting down

Hey @DR3W

 

We have just had confirmation that your email address has now been deleted from our servers, so you should have no further issues with this email account.

 

Regards

Steven_L

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Paul_DN
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Message 9 of 9
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Re: old email needs shutting down

Hi DR3W,

 

Thanks for coming back, we have had confirmation this has now been deleted.

 

Regards

 

Paul.

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