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old email account hacked

Can someone help me with a old virgin.net account I have had for 15 years or more when I had broadband, since moving my broadband I kept my email account but it has been hacked, the password changed and the security question changed so I can’t reset the password. I have emails there I would prefer not to loose.. so I need to speak to someone to give them some details of my account when I had it at a old house address.. cheers Dave.

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Message 2 of 14
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Re: old email account hacked

The forum team will reply in due course, but just to set expectations, all they will be able to do is ensure the address is closed permanently. 

They won't be able to regain access to the account for you as you have stated you are not a current VM broadband customer.

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Message 3 of 14
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Re: old email account hacked

Hello Dave/Saltcomp.  You posted the exact same thing in late February 2019.  Did you respond to the private message from the Forum Team?

https://community.virginmedia.com/t5/Email/virgin-net-account/m-p/3944993


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Message 4 of 14
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Re: old email account hacked

@MissPasko Thank goodness my reply was consistent with my earlier advice 😲

In this case I didn't check the posting history before responding.

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Message 5 of 14
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Re: old email account hacked

It’s still not sorted from back then I’m trying to chase it up and get the account closed 

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Message 6 of 14
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Re: old email account hacked

@ModTeam can you get this email address closed

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Message 7 of 14
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Re: old email account hacked

The account I need closing is – [REMOVED]

-  [Mod Edit – Removed Personal Information ]

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Message 8 of 14
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Re: old email account hacked

Hi Saltcomp,

 

Thank you for coming back to us and for the information provided.

 

I have checked this for you my initial findings are that the email address is no longer active, please can you advise if you are able to access it?

 

Kind regards

 

Paul.

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Message 9 of 14
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Re: old email account hacked

Yes I can, can I ask you to tell me the email address you are trying ?  PM me ..

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Message 10 of 14
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Re: old email account hacked

Hi Saltcomp,

 

Thank you for coming back to me, it was the email address that you posted that has now been deleted off the post.

 

Kind regards

 

Paul.

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