Virgin Media Community

[MEYNON]

Hi,

I had an NTLWORLD email address many years ago which I lost access to after a divorce where our virgin media account moved into my ex’s sole possession. 

The account is almost certainly parked or shut down now but it is my back up email for my Facebook.  I’ve forgotten my FB password and my only means of resetting it is to use this email address! 

Is there anyway you can divert traffic destined to that email address to my current email address just long enough for me to reset the password and update the backup email address? 

thanks very much, 

M 

[Anonymous]

if the email account is still active it now belongs to your ex not you. So they will have access to it and VM can not help you gain access as you are not the account holder.

And if its been deleted or not attached to an active account it can't be reactivated/recovered.

you should contact Facebook for alternative methods to regain access