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My ntlworld email has been hacked and i need to close the account, i have contacted virgin media who tell me they cant close the account down as they no longer own the domain.

I have registered the crime with the police and have a crime number as this hacker is attempting to blackmail myself and my contacts, i have already closed down my facebook account as he gained access to this also.

Please if anyone can help i am at my wits end


Forum Team (Retired)
Forum Team (Retired)

Hi @stew127 


Thanks for posting on our community forum and sorry to hear about the issue with your email


I'll drop you a private message now to collect some more information and I'll see what we can do regarding this. Keep an eye on your inbox.

Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs

Joining in

This happened to me on Thursday and I am still trying to get the NTL world email account closed. I too phoned but was told that as I closed my Virgin Broadband account a year ago, they couldn't help.

There seems to be many cases being added to the forum of this in the last week

Hi @PW9 thanks for your post here in the Community, although we're sorry to hear of the concerns you've raised here

Please allow me to send you a PM so we can look into things further for you.

Kindly expect the PM from me to arrive shortly and respond directly when you can!
Many thanks