Virgin Media Community

[cditch]

Hi,

When I tried to get on to my ntlworld email account on virginmedia.com it says “mailbox unavailable at the moment” and when I tried on my android phone it says “credentials needed”. I got through on the phone and my password was changed but this didn’t work. I was transferred to a different tech area but never got connected. I’ve had a long twitter conversation on virginmedia too and still not joy. Can anyone help please?

[Alex_RM]

Hi cditch,

Thanks for posting and welcome to our community 🙂

I'm sorry to hear you've had some issues accessing your email account, I've been able to locate your account using your forums details, 

I've re-enabled the mailbox- let me know if this helps at all, if not I'll pop you over a private message to get a few more details.

Alex_Rm

[david_lennox]

I cannot access my ntlworld email account. I think it has been hacked.  have already reset password on Virgin Media but that has not helped. How do I get some help?