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LokeBloke
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ntlworld mailbox is not available at the moment

I have had the following error message when trying to access Virgin Media webmail for over a week now:

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary."

For clarification I still use the ntlworld.com address

I received a letter today saying that due to suspicious activity my account had been locked. I followed the instructions to reset the password and I still cannot access my emails.

Things are getting desperate now (I've had to open a gmail account) - so urgent advice would be appreciated.

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Graham_A
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Re: ntlworld mailbox is not available at the moment

I have flagged this to the Forum Team for you.  They will respond to your post as soon as they can.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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David_Bn
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Re: ntlworld mailbox is not available at the moment

Good Afternoon LokeBloke,

 

Thanks for your post on our Community Forums and a very warm welcome to you!

 

Sorry to see you've been having issues with your mailbox

 

Check out the purple envelope in the top right hand corner and I'll seek to pass data protection with you and resolve the E-Mail account issues

 

Kindest regards,

 

David_Bn

LokeBloke
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Re: ntlworld mailbox is not available at the moment

Hi David

Thanks to your help I'm up & running again.

Your quick responses, and that you were able to fix the issue, are very much appreciated.

Kind regards

Kevin

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David_Bn
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Re: ntlworld mailbox is not available at the moment

Thanks Kevin!

 

Really pleased to get you back up and running, a nice way to end the week

 

Now grab yourself a cold beer to cool down the scorcher of a day, and have a superb weekend!

 

David_Bn

 

p.s. Thanks also to @Graham_A for flagging this for me