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sshomes
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ntlworld mail

hello my ntlworld email which i still use has been hacked. can i still change the password?

if not i must delete the account asap

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Graham_A
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Re: ntlworld mail

Provided that the email address is part of your current VM broadband account follow these instructions:

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If not then post back here with more details.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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sshomes
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Re: ntlworld mail

Hello graham I don’t have vm account anymore 

we do have at home still but in my wife’s name

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Hollie_B
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Re: ntlworld mail

Hi there @sshomes 

 

Thanks for your post. Really sorry for the delay in response, we've been very busy and doing all we can to get to each customer ASAP. 

 

I'll pop you a private message so that we can see what's going on with the email, and then delete it if you're still wanting to do so. 

 

Thanks, 

 

 

Hollie - Forum Team


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