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CNorris
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ntlworld mail slow to be unusable

Access and use of email (ntlworld.com) is so slow, often grinding to a halt, that is unusable. The trouble commenced this past weekend when there appears to have been changes made - the login has been changed. 

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Melissa_F
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Re: ntlworld mail slow to be unusable

Hi CNorris,

 

Thanks for your post and welcome to the community.

 

I'm sorry you're having problems accessing your emails at the moment. I'd like to help you.

 

How are you accessing your email account, via webmail or a client?

 

Does it make a difference if you try on a different device?

 

Can you please try deleting the cookies/cache?

 

Thanks

 

Melissa

 

 

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CNorris
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Re: ntlworld mail slow to be unusable

Hi Melissa,
Thank you for your reply.
I was accessing by webmail and it was still problem on another device.
However, the good news is that it has now settled and working fine.
I notice the login procedure had been changed over the weekend so I assume my problems may have been caused by system changes implemented by Virginmedia.
Best wishes,
Clive
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Melissa_F
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Re: ntlworld mail slow to be unusable

Sorry for any inconvenience caused Clive.

 

I'm glad it's all settled and working fine for you now.

 

Thanks for letting me know.

 

Thanks

 

Melissa