Virgin Media Community

[CNorris]

Access and use of email (ntlworld.com) is so slow, often grinding to a halt, that is unusable. The trouble commenced this past weekend when there appears to have been changes made - the login has been changed. 

[Melissa_F]

Hi CNorris,

Thanks for your post and welcome to the community.

I'm sorry you're having problems accessing your emails at the moment. I'd like to help you.

How are you accessing your email account, via webmail or a client?

Does it make a difference if you try on a different device?

Can you please try deleting the cookies/cache?

Thanks

Melissa

[CNorris]

Hi Melissa,
Thank you for your reply.
I was accessing by webmail and it was still problem on another device.
However, the good news is that it has now settled and working fine.
I notice the login procedure had been changed over the weekend so I assume my problems may have been caused by system changes implemented by Virginmedia.
Best wishes,
Clive

[Melissa_F · Accepted solution]

Sorry for any inconvenience caused Clive.

I'm glad it's all settled and working fine for you now.

Thanks for letting me know.

Thanks

Melissa