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ntlworld issues on samsung tablet

cobb04
Tuning in

on ‎09-10-2023 16:59

Hello. I'm trying to set up receiving and sending emails on my Samsung Tablet. I follow everything to the letter but it keeps saying user name or password is incorrect.

NOW I KNOW THIS IS WRONG AS I'VE ENTERED DETAILS IN PERFECTLY.

Can anyone help?

kind regards

Brian

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎09-10-2023 19:30

@cobb04 Have you generated an app password for use with email clients?

VM have recently changed the log in requirements for accessing VM Mail via third party apps.

If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Email client access now requires an app specific password which can be generated in the MyVM > Account Settings > Account details > Mailbox App password management

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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