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jesusin
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ntlworld ending email not working

My ntlworld ending email is not working.

Page says: Sorry! mailbox not available. Try again in one hour.

It has not worked since last saturday, 16th May.

Any help or advice would be greatly appreciated.

Thanks.

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MissPasko
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Re: ntlworld ending email not working

Are you a VM broadband customer?  Is the email address linked to your biling account (look on the my profile page scroll down to my services, or on the manage accounts tab for secondary addresses).

If yes to both the most likely reason is that the address is locked for security reasons.  You should change the password for the address and wait here for the Forum Team (VM employees).  They will get your personal details by private message to pass security and then check the status in the system and see what is wrong - and unlock it if my assumption is correct.  They can take a day or two to reach this thread, but it is worth the wait rather than risk the telephone customer service route.

Best wishes


~ ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ *\o/* ~ ~ ~ ~ ~ ~ ~ ~

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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jesusin
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Re: ntlworld ending email not working

thanks very much. I have changed my password and the message was that it has been updated.

Do I have to wait a few days now for it to take effect and access my emails?

Thank you.

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jesusin
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ntlworld email not working

Hi,

I am a Virgin Media broadband customer and my main email is with them, ntlworld.com.

I have not been able to access it for days. The page says: Sorry! mailbox not available at the moment, try again in one hour.

I have changed my password as suggested by somebody here but it has made no difference. Can someone please help?

Thank you.

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Steven_L
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Re: ntlworld email not working

Hey jesusin,

 

Sorry to hear of the issues that you've had over the last few days. I have been able to locate your account and have reactivated it on our system.

 

Please can you try to log into your email account again and let me know if it works.

 

Regards

Steven_L

jesusin
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Re: ntlworld email not working

What can I say! Brilliant!. It works perfectly.
Thank you very much for sorting it out.
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Steven_L
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Re: ntlworld email not working

You're very welcome and I'm just glad we could get that sorted for you jesusin.

 

Have a fab rest of your day 🙂

 

 

Thanks

Steven_L

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