Menu
Reply
winnir
  • 3
  • 0
  • 0
Joining in
677 Views
Message 1 of 6
Flag for a moderator

ntlworld email

one of two of my ntlworld email accounts is offline since Fri 20th Aug and not working on macbook or iphone.    When clicking to go online it does not accept the password and gives this message:

The sender address @ntlworld.com was rejected by the server SMTP.ntlworld.com.

Any suggestions?

0 Kudos
Reply
Robert_P
  • 4.02K
  • 189
  • 370
Forum Team
Forum Team
627 Views
Message 2 of 6
Flag for a moderator

Re: ntlworld email

Hello winnir,

 

Sorry to hear of the email access issues you're experiencing, we appreciate you taking the time to raise this with us via the forums and welcome to the community.

 

Can you try resetting the password via the 'forgotten password' link on the sign in page? Lets us know if this works, if not we'll be happy to look into this further for you,

 

Rob

 

 

0 Kudos
Reply
winnir
  • 3
  • 0
  • 0
Joining in
619 Views
Message 3 of 6
Flag for a moderator

Re: ntlworld email

Hi Rob, thanks.   Tried that but says "unable to find username".  Logged in to virgin mobile account okay using the ntlworld email and password.

0 Kudos
Reply
Graham_A
  • 18.44K
  • 2.63K
  • 7.78K
Very Insightful Person
Very Insightful Person
616 Views
Message 4 of 6
Flag for a moderator

Re: ntlworld email

@winnir What happens when you try to log into your My Virgin Media account?

You need to have an active VM broadband account for continued use of the Ntlworld email address.  A Virgin Mobile account is not sufficient.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
winnir
  • 3
  • 0
  • 0
Joining in
613 Views
Message 5 of 6
Flag for a moderator

Re: ntlworld email

Yes, i do have VM account.  Thank you

0 Kudos
Reply
Ayisha_B
  • 3.33K
  • 124
  • 304
Forum Team
Forum Team
579 Views
Message 6 of 6
Flag for a moderator

Re: ntlworld email

Hi @winnir,

 

Thanks for trying what my colleague suggested. 

 

I will pop you a PM now so we can take a closer look into this for you 🙂

Ayisha_B
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply