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essexlad88
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ntlworld email

Hi I have an ntlworld email address that has stopped working.

I use Outlook on my PC and has stopped sending\receiving  email.

I have an email stuck in my outbox and I just get a pop up box with my password.

The account on my phone is still working 100% but not on the PC.

I no longer have virgin broadband or TV - have I been turned off?

My Virgin media broadband was turned off about 10mnths ago - have they turned off my bemails?

Thanks

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Beth_G
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Re: ntlworld email

Hi essexlad88,

 

Welcome to the Community Forums, I'm very sorry for our delayed response.

 

Any email accounts which are not attached to an active Virgin Media (TV, broadband,landline) subscription, are deleted around 90 days after the services have been disconnected. This is outlined within our T&Cs which can be found here

 

I'm sorry for any inconvenience caused. Please do let us know if you need help with anything else.

 

Kindest regards,

Beth

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