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ntlworld email with virgin mobile account

Tuning in

I have an old ntlworld email account and am no longer a VM broadband customer, although I continue to be a Virgin Mobile customer.  When I closed my VM broadband account a few years ago, I was told that as long as I remained a Virgin Mobile customer, my ntlworld email account would still be available.

1. Can anyone confirm whether that policy still applies?

I have continued to use my ntlworld email account, through Outlook on my desktop. I am going away on holiday, so I tried to access the account using VM webmail (linking through the Email link in the top banner of my Virgin Mobile account page) but it does not recognise the email address/password combination. I know the password is valid because I have just successfully added the ntlworld email account to my Android phone. However, I would still like to be able to access it via webmail.

2. Is there any way for me to access an ntlworld email account using VM's webmail service?



Very Insightful Person
Very Insightful Person

@jamie_a Continued use of an ntlworld email address requires it to be connected to a current VM broadband account.  Having a VM mobile has never been a way of maintaining such an email account, sadly you were misinformed when told that.

Loss of access to VM webmail is generally an indication that the process of deleting the 'orphaned' email account has begun.  You may get access via an email client for some time but should not rely on that continuing.

You would be best advised to set up a new email account with one of the free email providers and move save any emails that are important to you from your ntlworld email account whilst you still have access to it.


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Many thanks

Hi Jamie, 

Thanks for your post and it's great having you on board with us in the Community. 

I'm sorry to hear you were advised as long as you have a Mobile account then your email would be safe. This has never been the case and email has always been an added extra of the broadband service. 

If the email is working within a client and on your Android handset then I would take the time to back things up and move things over to a new platform to ensure you don't lose anything. 

If you do have a Virgin Media broadband account then we can attach the email to it though so let us know if you would like us to do this. 


Forum Team

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