Menu
Reply
Bowmanp
  • 2
  • 0
  • 0
Joining in
484 Views
Message 1 of 5
Flag for a moderator

ntlworld email not working

I have returned from holiday and discovered my emails are no longer working.

I am being asked for a password to receive/send emails.

I have not changed the password and when I try to enter the current password it will not accept it.

Could anyone advise please.

I am using the virgin settings for emails.

0 Kudos
Reply
jem101
  • 4.21K
  • 432
  • 1.8K
Community elder
464 Views
Message 2 of 5
Flag for a moderator

Re: ntlworld email not working

The email account may have been locked out by VM.

Assuming that you are a current VM broadband customer then the first thing to do is to reset the password on the email to something different and unique as per the instructions in this thread

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema... 

Once done wait about 30 minutes and then try to access your email again not forgetting to use the new password.

0 Kudos
Reply
Alex_RM
  • 6.63K
  • 342
  • 497
Forum Team
Forum Team
397 Views
Message 3 of 5
Flag for a moderator

Re: ntlworld email not working

Hi Bowmanp,

 

Thanks for posting and welcome too our community 🙂

 

I'm sorry to hear you've had some issues accessing your emails. 

 

Can you confirm if you've followed the advice from jem101?

 

Alex_Rm

0 Kudos
Reply
Bowmanp
  • 2
  • 0
  • 0
Joining in
370 Views
Message 4 of 5
Flag for a moderator

Re: ntlworld email not working

Alex

Thank you for your response.

I am unable to log in to reset mt password. Can it be done by someone at Virgin and then I can change once I have access?

Regards

Paul

0 Kudos
Reply
Steven_L
  • 10.18K
  • 619
  • 1.06K
Forum Team
Forum Team
349 Views
Message 5 of 5
Flag for a moderator

Re: ntlworld email not working

Thanks for trying that and coming back to us @Bowmanp.

 

I can do this for you but we would need to pass through account security to be able to do this, I will send over a private message in a moment, please look out for this and we can get this started.

 

 

Regards,

Steven_L

0 Kudos
Reply