ntlworld email not working

[iand23]

I've had my ntlworld email address for years now. I'm not a Virgin Media customer (haven't been for years). suddenly I can't sign into my email.

[dannylau · Accepted solution]

All non customer emails are being deleted, under the T&Cs they should be closed 90 days after you leave but often it takes much longer for them to get around to it, a virgin rep may be able to give you temporary access to it if the deletion process has not gone to far 

[Jayleen]

Well I'm still a customer and I have just found out I can't sign in to my ntlworld emails either .

[jpeg1]

Log in to your main Virginmedia account, and find the email listing. Change the email password, and wait for an hour before trying the email again.

[Chris_W1]

Hi iand23, thanks for the message. I am sorry to hear that you are having issues with the mailbox and this is not the experience which we want you to have with us. The mailbox would be deleted if you are no longer an active customer. Would you be able to check if it is still valid here - Chris

[VMCopperUser]

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@Chris_W1 wrote:

Hi iand23, thanks for the message. I am sorry to hear that you are having issues with the mailbox and this is not the experience which we want you to have with us. The mailbox would be deleted if you are no longer an active customer. Would you be able to check if it is still valid here - Chris

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It would appear that the test is blocked by VM mail servers.....

[WelshGasman]

I tested my (currently working, but who knows for how long) Ntlworld email address and received.

We found that:

• The Email Address Syntax is correct
• Connecting to mx.tb.ukmail.iss.as9143.net failed

I tested another email address I have and that connected to the mail server and was confirmed as valid?

[iand23]

Hi Chris,

Thanks for your reply, I've used the checker and it's come back as.... 

• The Email Address Syntax is correct

Regards Ian 

[Lee_R]

Hi iand23 thanks for getting back to us.

We can have a look into this on your behalf if you'd like?  We cannot make a guarantee, but we can have a look to see if you we could temporarily restore your mailbox?

Regards

Lee_R 

[iand23]

That would be awesome, thank you.