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iand23
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Message 1 of 21
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ntlworld email not working

I've had my ntlworld email address for years now. I'm not a Virgin Media customer (haven't been for years). suddenly I can't sign into my email.

 

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dannylau
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Message 2 of 21
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Re: ntlworld email not working

All non customer emails are being deleted, under the T&Cs they should be closed 90 days after you leave but often it takes much longer for them to get around to it, a virgin rep may be able to give you temporary access to it if the deletion process has not gone to far 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Jayleen
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Message 3 of 21
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Re: ntlworld email not working

Well I'm still a customer and I have just found out I can't sign in to my ntlworld emails either .

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jpeg1
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Message 4 of 21
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Re: ntlworld email not working

Log in to your main Virginmedia account, and find the email listing. Change the email password, and wait for an hour before trying the email again.

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Chris_W1
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Message 5 of 21
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Re: ntlworld email not working

Hi iand23, thanks for the message. I am sorry to hear that you are having issues with the mailbox and this is not the experience which we want you to have with us. The mailbox would be deleted if you are no longer an active customer. Would you be able to check if it is still valid here - Chris

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VMCopperUser
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Message 6 of 21
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Re: ntlworld email not working


@Chris_W1 wrote:

Hi iand23, thanks for the message. I am sorry to hear that you are having issues with the mailbox and this is not the experience which we want you to have with us. The mailbox would be deleted if you are no longer an active customer. Would you be able to check if it is still valid here - Chris


It would appear that the test is blocked by VM mail servers.....

----
I do not work for VM, but I would. It is just a Job.
Most things I say I make up and sometimes it's useful, don't be mean if it's wrong.
I would also make websites for them, because the job never seems to require the website to work.
WelshGasman
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Message 7 of 21
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Re: ntlworld email not working

I tested my (currently working, but who knows for how long) Ntlworld email address and received.

We found that:

  • The Email Address Syntax is correct
  • Connecting to mx.tb.ukmail.iss.as9143.net failed

I tested another email address I have and that connected to the mail server and was confirmed as valid?

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iand23
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Message 8 of 21
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Re: ntlworld email not working

Hi Chris,

Thanks for your reply, I've used the checker and it's come back as.... 

  • The Email Address Syntax is correct

Regards Ian 

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Lee_R
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Message 9 of 21
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Re: ntlworld email not working

Hi iand23 thanks for getting back to us.

We can have a look into this on your behalf if you'd like?  We cannot make a guarantee, but we can have a look to see if you we could temporarily restore your mailbox?

Regards


Lee_R 

iand23
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Message 10 of 21
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Re: ntlworld email not working

That would be awesome, thank you. 

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