Virgin Media Community

[susansmith4356]

Hi my ntlworld emails have not been working since Tuesday 27th April.

I can type in my email address and password, when I hit enter It says this:

SORRY

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

 I have contacted virgin media for help and although I have been told a technician will contact me  I am still waiting. If anyone one has any ideas on how to fix this I would be extremely grateful.

Sue 

[Graham_A]

The most likely reason is that your account has been temporarily locked as a security measure.

The VM Forum Team should be able to help you with this when they reach this thread in a day or so.

The team will ask if you have changed the password for the account before they do anything else.  So it is worth trying this now.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

[Kath_F]

Hi Sue, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

I'm sorry to hear that you are having an issue accessing your mailbox. 

As mentioned above by Graham, it's likely it's been locked as a security measure. I'm happy to get this sorted for you however we will need to pass data protection with you first of all. I have sent you a private message regarding this and will investigate further once I receive your reply. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

Thanks,

[Kath_F]

Thanks Sue, 

Thanks so much for coming back to me via private message. I'm really happy to hear things are now fully resolved for you. 

If you have any further issues, pop back and let us know so we can help you further 🙂

Take care and enjoy your weekend.