Hi, Last week I got a notification from my email app on my phone to say I had to verify my details for my NTL email. I tried to put in the password and got an error that either th email or password are incorrect.
I can log in to my account and see my bills.
I have spoken to 5 different advisors at Virgin Media who have rest my password to no avail.
I had a ticket raised it IT B010572853. I have been told that this was closed solved but no-one can tell me why it is solved and I still cannot access the email.
I have read the article about orphan accounts but this one was active until I was no longer able to log in.
your email has been hacked. make sure you change your password and email you use on other sites. assume everything that uses the same password or can reset the password using that email address us compremised