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ntlworld email issues

beckaroonie
Joining in

on ‎01-09-2021 17:10

My husband used to be with virgin media but cancelled contract about 18 months ago. He is still using ntlworld email, however he hasn't been able to send or receive emails for a week. The message that came up was - we couldn't access this account. ntlworld. you might need to update password or give account permission to sync to this device. We have tried ole and new passwords but comes up with same message. We have uninstalled from laptop but now cannot sign in at all. It won't accept password and he can't remember username and also doesn't have an account number anymore. Any ideas????

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2 REPLIES 2

Graham_A
Very Insightful Person
Very Insightful Person

on ‎01-09-2021 18:30

Have a read of this thread, it will explain why the email address is no longer available.

https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073/jump-to/first-unread-m...

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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jem101
Superstar
In response to Graham_A

on ‎01-09-2021 18:42

@beckaroonie unfortunately once you stop being a VM customer, then all associated email mailboxes and all the messages within should be deleted within 90 days. Often this doesn’t happen immediately and the mailbox lingers on but is prone to being deleted at any time.

It is most likely that this has now happened to the mailbox and it would be best to assume that it has gone and won’t be coming back.

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