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david_lennox
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ntlworld email hacked

I think my ntlmail account has been hacked. I am getting a "mailbox unavailable" message when I try and access through the web. Cannot access at all from mobile.

I have reset my password in Virgin media. That did not help.

How do I get support for this?

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coenoby
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Re: ntlworld email hacked


@david_lennox wrote:

I think my ntlmail account has been hacked. I am getting a "mailbox unavailable" message when I try and access through the web. Cannot access at all from mobile.


In fact that error message usually means that the account has been locked but not necessarily that it has been hacked. You did the right thing by trying resetting the password because that does sometimes free up the account.

However, as that did not work one of the Forum Team (VM employees) can arrange to get that done for you as long as you are still a VM broadband customer. One of them will contact you on this thread and arrange to get the necessary details from you via the Private Message (PM) facility on the forum.

They may take a day or two to get to your post because they deal with the oldest unresolved posts first.

Coenoby

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John_GS
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Re: ntlworld email hacked

Hi david_lennox

 

Thanks for posting and welcome to the community. 

 

My apologies for the email issue. I'll PM you now to assist further

 

Kind regards,

John_GS
Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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