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mcihaelwhitfiel
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ntlworld email hacked

my ntlworld email address has been hacked. 

I still use the account even though it is now under virgin

The hackers have changed my passwords and I CANT GET HOLD F ANYONE FROM VIRGIN

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mcihaelwhitfiel
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hacked ntlworl account

hi. i think my email account has been hacked,I can access on android but not on my computer.

It says the password password is incorrect and doesn't recognize my security info

 

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Anonymous
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Message 2 of 7
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Re: hacked ntlworl account

are you still a customer. if not your account may be in the process of being shut down
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mcihaelwhitfiel
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Re: hacked ntlworl account

hI, yes i am still a customer, Have tried contacting virgin but no answer
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Graham_A
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Message 5 of 7
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Re: ntlworld email hacked

Appreciate that this is a stressful situation but shouting (caps lock) isn't helpful.

Can you confirm that you are a Virgin Media broadband customer and that the Ntlworld email address concerned is listed in your My Virgin Media account under the my profile and/ or manage accounts tab?

 

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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mcihaelwhitfiel
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Message 6 of 7
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Re: ntlworld email hacked

Hi, Yes I am a virgin media customer and the email is the one we use and is listed.
My password has been changed and i can only access emails on my phone.

I tried to put in the security info. Last bill, date etc and it would not accept it.

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Emma_C
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Message 7 of 7
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Re: ntlworld email hacked

Hi Michaelwhitfiel, 

Thanks for your post and welcome to our community. 

Very sorry that you've been having some issues with your email service, this isn't good. 

Has this been sorted since your post? 

If not then please let us know and we can take a closer look at what's going on. 

 

Emma_C - Forum Team
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