Everything worked until last week, when I had some suspicious emails, supposedly from Amazon, saying someone in malaysia was trying to hack my account.
So, just to be safe, I updated my email password (I'm a legacy customer using ntl) and since then it has stopped working. Sending works, but receiving doesn't, the error message says it can't log in to the server (pop.ntlworld.com) because authentication failed. I've tried to get a VM error number but haven't managed so far.
Thanks Graham. Problem is, I can't sign in to my ntlworld email account at all.
I get a big warning message that basically says "could not connect to transport server smtp.ntlworld.com, validation of POP3 credentials is disabled due to possible login restrictions by provider.." If I ignore that warning, it shows a new email account but it is empty and I get a message saying the login details are incorrect.
(The family VM account has three email addresses associated with it, I tried to set mine up using the same details as the one that works).
You will only see those types of error message when using an email client or trying to see the emails via another webmail account.
Make sure you are completely signed out of any Virgin Media account. Then go to https://mail2.virginmedia.com/ and enter the email address concerned and password. If the account is still valid this will open up the webmail page where you can check the settings for rogue forwarding and filters.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more
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