Virgin Media Community

[Savvas1]

I got the below message that my email may have been infected with malware and to scan my computer and change my password.

I did both of these things but now my email address is not working. Computer is telling it can't verify account name or password. I despair because I lost use of the email address about a year ago and it took months to get it working again.

Please help

 

[stevem999]

Looks like VM did their semi-regular "review" of accounts again to get a few more people off their email server they don't want to manage any more. I've posted about similar except I can't get past the security details screen. Infuriating.

[Ilyas_Y]

Hey there @Savass1, thank you for the post!

So sorry to hear you're being affected by this email/malware issue. 

Is it possible for you to clear your cache and cookies, and then try and sign in to your emails again, and if that doesn't work then please try on a different browser or another device?

Thank you.

[Savvas1]

Hi

I am trying to set it up in Apple Mail... tried both a desktop mac, iPad and my iphone but no luck. Can someone check the account please.

Thanks

[Akua_A]

Thank you for your response @Savvas1. We want to do our best to help regarding this. 

I have sent you a private message to further look into this. Please look out for the purple envelope and provide a response when you can.

Thanks,