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Skybluelad
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ntlworld email account has stopped working

I have a problem with my ntlworld email. I cannot send or receive emails. Spoken to customer service four times and they have changed my password but no luck. I can access my virgin media account with the new password they gave me but when I click on email I get this message:- 

"Your mailbox is not available at the moment. Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

It has been like this for three weeks. However, yesterday they confirmed my account has had suspicious attempts to access it so have locked my account.

Phoned them again another password change and still no access. Please help

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Zak_M
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Re: ntlworld email account has stopped working

Good morning @Skybluelad 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your email address. 

 

Do you know if they have raised an IT ticket regarding this? 

 

Kind regards,

Zak_M

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Skybluelad
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Re: ntlworld email account has stopped working

Hi Zak,

I called VM last night. They changed my password again and said wait an hour and the email account should reset. I waited and tried later in the evening but no luck. I’m getting the same error message and cannot get access. 

John

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Skybluelad
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Re: ntlworld email account has stopped working

Hi Zak

So no I don’t think they have raised an IT ticket. 
John

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Zak_M
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Re: ntlworld email account has stopped working

Thank you for coming back to me. 

 

I will pop you over a PM so that we can pass security and get this sorted for you. 

 

Kind regards,

Zak_M

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