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lou0567
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ntlworld email account hacked

I was a virgin media customer, left and came back.  I have 2 email addresses from the first time I was a customer that have continued to work but now the secondary account has been hacked and the password changed.  When I try to login to primary email address on virgin media I get error "Your mailbox is not available at the moment".  

I phoned in this afternoon and was told it was because I had tried to login in too many times.  They gave me a new password and said to try again in 30 mins which I did but I am still getting the same problem.

I urgently need to access my account so I can change the password on the secondary account.  How do I get this sorted please?

 

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Gareth_L
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Re: ntlworld email account hacked

Hello lou0567

Sorry to hear this is happening 

I am more than happy to take a look at this for you 
I will need to send you a private message to pass security 
If you can check the purple envelope top right of your screen that would be great 
Regards     
Gareth_L

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