I have been unable to read or send any emails from my NTL World address since April 6th, and when I try to log in, a message is asking for the correct credentials. I have had this email address for many years and have never been asked this before.
I was originally told there had been suspicious activity on my account and the lockout was temporary, and that it would be back to normal in 24 hours. My password was changed by the WM colleague I spoke to but I am still locked out over a week later, and after spending many hours queueing on the phone waiting to speak to somebody every few days, I see from this Forum that I am not the only one having this issue.
I was assured yesterday that I would have everything back today - a form was filled in online and submitted by the VM colleague I spoke to, and she said that that was all that needed to be done. But a 2nd weekend is approaching, my work emails are not getting through, and I don't know what else to do.
I see other people have eventually been able to resolve this issue so please tell me how. Thank you.