I am a afraid that as you are no longer a VM broadband customer you do not have the entitlement to have any Virginmedia email address, there is nothing the support staff can do except to make sure that the email address is deleted.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks