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ntlworld.com email

Sootbean
Joining in

on ‎04-10-2022 14:10

I have a ntlworld primary email account, and a secondary email. The primary has been hacked and I was advised to change the password. I want to close the account, which I believe is an orphan and unsupported. I can’t log into Virgin Media, because it doesn’t recognise the email address. I get asked for my Virgin account number, area code, etc. I don’t know those anymore - it’s at least 5 years, since I changed my broadband provider! 
How can I close an account, which still receives and sends emails every day; but Virgin doesn’t recognise it? 

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Graham_A
Very Insightful Person
Very Insightful Person

on ‎04-10-2022 17:21

@Sootbean  The VM Forum Team should be able to assist with this when they reach this thread.  Look out for their response.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
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Steven_L
Forum Team
Forum Team

on ‎04-10-2022 18:57

Hey @Sootbean,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.
Regards,
Steven_L

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