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I have a ntlworld primary email account, and a secondary email. The primary has been hacked and I was advised to change the password. I want to close the account, which I believe is an orphan and unsupported. I can’t log into Virgin Media, because it doesn’t recognise the email address. I get asked for my Virgin account number, area code, etc. I don’t know those anymore - it’s at least 5 years, since I changed my broadband provider! 
How can I close an account, which still receives and sends emails every day; but Virgin doesn’t recognise it? 


Very Insightful Person
Very Insightful Person

@Sootbean  The VM Forum Team should be able to assist with this when they reach this thread.  Look out for their response.


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Forum Team
Forum Team

Hey @Sootbean,

Welcome to the community and thanks for taking the time to post your issue on the forums.

I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started.