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darryla
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ntlworld.com email password reset

hi.

 

my partner has an @ntlworld.com email mailbox and has recently changed phones.  We can't remember the password to set up an imap account on the new phone, but there doesn't appear to be anyway of resetting on the webpage.  The forgotten password link points to My Virgin Media which we have no details for.  If there a way to reset just the ntlworld.com mailbox?

Thanks, darryl.

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Graham_A
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Re: ntlworld.com email password reset

@darryla  On the forgotten password page when it asks you to enter the email address for the My Virgin Media account enter the Ntlworld email address you are trying to access.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Martin_N
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Re: ntlworld.com email password reset

Hi darryla,

Thank you for your post and welcome to the community. 

Was the advice provided by Graham_A able to assist you with your email address?

^Martin

darryla
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Re: ntlworld.com email password reset

Unfortunately that still didn't work.  We managed to use an imap client on the phone trying different passwords and managed to get in.  Still couldn't use the smtp server though, but just used gmail server as a relay, so hopefully back up and running now

Thanks for your help

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Akua_A
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Re: ntlworld.com email password reset

Glad to hear this issue was resolved @darryla
Please do not hesitate to contact us if you need any further help.

Thanks,

Akua_A
Forum Team



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