Menu
Reply
Redvull
  • 4
  • 0
  • 0
Joining in
213 Views
Message 1 of 8
Flag for a moderator

ntlworld account

Hi

I have an ntlworld.  account that has been hacked. How do I change the password or secure this account. It comes up as unrecognised on virgen account

0 Kudos
Reply
Redvull
  • 4
  • 0
  • 0
Joining in
128 Views
Message 2 of 8
Flag for a moderator

ntlworld account hacked

Hi

I have a ntlworld account that has been hacked, they have changed the password and I can not stop it. I now receive loads of email with address unknown, obviously where my email is now spamming people. How can I change the password and stop this.?

Thanks

0 Kudos
Reply
Steven_L
  • 4.1K
  • 303
  • 399
Forum Team
Forum Team
114 Views
Message 3 of 8
Flag for a moderator

Re: ntlworld account

Sorry to hear that your account has been hacked and for the late reply @Redvull.

 

Have you been able to get further help since you last posted?

 

Are you still an active customer with us at the moment? If so has this account always been attached to your account with us? 

 

 

Regards

Steven_L

0 Kudos
Reply
Redvull
  • 4
  • 0
  • 0
Joining in
112 Views
Message 4 of 8
Flag for a moderator

Re: ntlworld account

Hi

I am an active customer of yours but it is not linked to my current account. If my memory serves me right my account was secondary to another account.  I do know this account name but can't get into it either. I still get emails.

0 Kudos
Reply
Steven_L
  • 4.1K
  • 303
  • 399
Forum Team
Forum Team
96 Views
Message 5 of 8
Flag for a moderator

Re: ntlworld account

Hey @Redvull,

 

Thanks for coming back to me. I can get this looked into further but we would need to do this via a private message, so that we can clear account security.

 

I will send over a private message in a moment.

 

 

Regards

Steven_L

0 Kudos
Reply
Steven_L
  • 4.1K
  • 303
  • 399
Forum Team
Forum Team
67 Views
Message 6 of 8
Flag for a moderator

Re: ntlworld account

Hey @Redvull,

 

The account you mentioned in the private messae became orphaned as it wasn't attached to any active accounts.

 

We are unable to bring this back into service Im afraid but we can get this deleted from our server so nobody else can access your account, would you like me to arrange this?

 

Regards

Steven_L

0 Kudos
Reply
Redvull
  • 4
  • 0
  • 0
Joining in
65 Views
Message 7 of 8
Flag for a moderator

Re: ntlworld account

Hi

Sadly yes, I have had it for 20 years so its a sad day.:)

thanks

Angela

0 Kudos
Reply
Steven_L
  • 4.1K
  • 303
  • 399
Forum Team
Forum Team
38 Views
Message 8 of 8
Flag for a moderator

Re: ntlworld account

Hi Angela,

 

Sorry that it has come to this, I would feel the same about my email addresses too.

 

Just to clarify, am I ok to start the process of removing this account? 

 

Regards

Steven_L

0 Kudos
Reply