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ses18
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ntl email hacked

Hi.
I'm an existing Virgin Media customer who started off with NTL. I never really used my virgin media account and kept NTL. A year ago, my NTL account was hacked and I couldn't log onto it so I set up a gmail account which I have used since. However everything is linked to this account, I have been unable to change my email with other companies such as Amazon, PayPal etc as when I speak to them, they check my NTL account and say that it is active and I need to respond to the email that they have sent to it. I have tried to ring Virgin many times and spent hours on the phone but each time I have been unable to get through.
Can anyone help? I need to be able to check the account and then shut it down. 
Thanks in advance.

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MissPasko
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Re: ntl email hacked

You don't say whether you are a current broadband customer (A) or you have left VM broadband services (B)

A = regain control of the email address and mailbox by resetting your password https://www.virginmedia.com/help/virgin-media-mail-how-to-change-email-username-or-password, then make sure it is secure with the advice here:  https://www.virginmedia.com/help/virgin-media-mail-my-email-has-been-hacked

Also check the filter settings (a step left out of that advice page at the moment).

B = You can wait for the Forum Team (VM employees) to reach this thread and delete your orphaned address.  https://community.virginmedia.com/t5/Email/Orphan-Email-accounts/td-p/3492073

If you require help with anything, just ask - we are here to help.


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