Hi. I'm an existing Virgin Media customer who started off with NTL. I never really used my virgin media account and kept NTL. A year ago, my NTL account was hacked and I couldn't log onto it so I set up a gmail account which I have used since. However everything is linked to this account, I have been unable to change my email with other companies such as Amazon, PayPal etc as when I speak to them, they check my NTL account and say that it is active and I need to respond to the email that they have sent to it. I have tried to ring Virgin many times and spent hours on the phone but each time I have been unable to get through. Can anyone help? I need to be able to check the account and then shut it down. Thanks in advance.