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ALLAN67
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ntl email account access

Haven't been able to access my nil email account for past 36 hours. Same message appears re wait one hour etc. Contacted vm but unable to speak to anyone due to ongoing pandemic. Can anyone suggest solution

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David_Bn
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Re: ntl email account access

Good Afternoon ALLAN67,

 

Thanks for your post and a very warm welcome to you!

 

Sorry to see you've been having issues accessing your E-Mail account. Can you please advise me if you've been able to access your account since your post?

 

Can you also tell me if you're trying to access your E-Mail account via our web mail feature or via a third party application? 

 

Kindest regards,

 

David_Bn

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ALLAN67
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Re: ntl email account access

Thanks David. A young lady at VM unlocked my mailbox on Saturday afternoon.

Regards Allan

Megan_L
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Re: ntl email account access

Hi Allan67,

Thanks for giving us an update about this, I am really glad to hear the VM staff member managed to resolve this for you.

If you need anything else you know where to find us 🙂

Megan_L