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not able to sign my virgin mail on chrome

for some unknown reason  I can not  access my virgin email  on CHROME   the last few days.??  I can  access it on Opera  and   IE

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Re: not able to sign my virgin mail on chrome

For a similar unknown reason I cannot say what is happening here because you don't tell us what you see when you try Chrome. I use Chrome exclusively. Never a problem. So what is going on? Then we might have an answer for you.



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Re: not able to sign my virgin mail on chrome

Ok  this  is  what  appears on my screen  when I either  type  in  "virgin mail login"  or past  in the  full address thatvirgin  log on.PNG  appears  when I can access my account  in Opera and IE

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Re: not able to sign my virgin mail on chrome

Ok, there are a couple of possible ways to clear this.

  • Click Cntrl F5 to completely refresh the page
  • If the above does not work then clear your chrome browser cache and delete any cookies relating to Virgin Media Mail

 

________________________________
Graham

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Re: not able to sign my virgin mail on chrome

i tried  them  still no change

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Re: not able to sign my virgin mail on chrome

Does the issue occur when in Incognito mode (Ctrl + Shift + N)? 

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Re: not able to sign my virgin mail on chrome

hi I have just tried incognito and it worked ???
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Re: not able to sign my virgin mail on chrome

Incognito mode in Chrome bypasses cookies in normal mode. If it works in incognito mode but not in normal mode it means you haven't cleared the VM cookies or the cache properly. Try again. Use Chrome's cookie search facility to search for virginmedia.com cookies and clear them plus the browser history.


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Re: not able to sign my virgin mail on chrome

Hey thank you very much for your help and patience, that has worked I'm up and running again cheers
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Re: not able to sign my virgin mail on chrome

Delighted for you.


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