Virgin Media Community

[leofwen1]

I have recently been unable to receive emails from noreply@domain addresses. either via virgin webmail, outlook. iPhone or iPad to one of my accounts, but can receive to my main account. As far as i can see the settings are the same. help please.

[用心棒]

Sign into webmail, select ≡ and Settings then check that noreply@domain is not Blacklisted or Filtered, for the former:

• select Blacklist and search for noreply

and the latter:

• select Filter Rules and examine rules that maybe triggered by noreply@domain address

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[leofwen1]

I have already done these checks. There are no rule or filters defined, and the address is not blacklisted.

My main e-mail address on this virgin account has the same settings ( as far as I can see) and does receive the missing emails from the noreply address.

I have now realised that I am not receiving any e-mail on this address, from any noreply address from different domains.

[coenoby]

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@leofwen1 wrote:

I have already done these checks. There are no rule or filters defined, and the address is not blacklisted.

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Presumably you are talking about your Webmail account for the relevant  address. Have you done the same checks on the Outlook email apps on your iPhone and iPad? I am not familiar with the IOS version of Outlook but the Windows version has a facility set filter rules to delete emails that meet certain criteria.

The IMAP protocol which all email apps including Outlook use to sync email folders across a number of devices means that if an email is deleted on one device it would then be deleted on the others as well.

Coenoby

[leofwen1]

I cant find any blocked or filtered noreply sites on iPad, but i note that the email address which is receiving emails is a POP3 account and the one which is not is an IMAP account. Also I have removed Norton add in and plug in from outlook folder. Could Norton cause the problem for IMAP and not POP3?

[coenoby]

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@leofwen1  wrote:

Also I have removed Norton add in and plug in from outlook folder. Could Norton cause the problem for IMAP and not POP3?

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As far as I know, the Norton Antispam plugin only works with POP3/SMTP. On the other hand the Norton plugin  used to be configured to scan just the POP3 default port (110). The VM settings use SSL encryption and so require the use of port 995. So unless you had added port 995 to Norton's list of protected ports I don't think it would have been affecting your VM POP3 Outlook account.

"See how it goes" without the plugin. Blocking all "No reply" emails as spam seems heavy handed to me if that is what Norton is doing.

As I said earlier, using IMAP on your iPhone and iPad means that if a filter rule on either device deleted an email it will be deleted on the other device and your Webmail account. Have you checked Outlook on your iPhone?

Coenoby

[leofwen1]

the VM IMAP address uses port 993 not 995. The POP3 address is accepting noreply emails the IMAP is not. I have checked iPhone and nothing relevant found. Is there no one at Virgin that i can contact?

[coenoby]

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@leofwen1 wrote:

the VM IMAP address uses port 993 not 995.

Apologies, 995 was a typo. It should indeed be 993.

The POP3 address is accepting noreply emails the IMAP is not. I have checked iPhone and nothing relevant found. Is there no one at Virgin that i can contact?

The point I was trying to make was that I do not think the Norton Plugin was a factor with emails not getting to your account.

If there are no filter rules set up in your Outlook apps or your Webmail account then I am at a loss to explain why any or all email addresses that begin"noreply@" are not appearing in your email account.

Whether the email accounts are set up as a POP3 or an IMAP accounts, all the emails in the relevant Webmail inbox will appear in the email app. Those email protocols do not have any filtering built in  to them. They either work and you see all your emails or they fail and you don't see any incoming emails.

It is true that there can be problems with individual emails that get corrupted or are exceptionally large but the sender's address has no impact on the way POP3 or IMAP works. One key difference is that IMAP has the ability to delete emails from the server and POP3 (as implemented by VM) does not. That is why I thought the answer would be a filter in one of your Outlook apps. With your IMAP accounts the filter could cause the "noreply@" email to disappear from the inbox on your iPhone, iPad and Webmail account.

So, I am stumped I'm afraid. Perhaps other forum members or VM staff can help you.

Sorry I cannot do more.

Coenoby

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[用心棒 · Accepted solution]

I am stumped as well and can only suggest trying the following to preserve any noreply addressed emails to troubleshoot the issue:

• in webmail sign into the email account not accepting noreply addressed emails
• create a new folder, for example noreply-test
• select ≡, Settings and then Filter Rules
• select Add new rule, create the following rule and select Save
  
• use the handle ⚌ to drag the noreply rule to the head of the list if needed:
  
• monitor the noreply-test folder for new emails

Where a sender confirms that a noreply email was sent but it does not appear in the noreply-test folder then with some confidence you can state it has not reached your mailbox; does not appear in your Inbox but does appear in the noreply-test folder then it is being deleted after delivery to your Inbox.

[leofwen1]

Thanks you, I have done as you suggest. I will monitor with interest and let you know of any findings.