Hi, I have received no email since Friday 29/11 and this is unheard of because of Ebay / Groupon etc. I 've done all the checks that are recommended in other posts that I've read but nothing helps.My email address is correctly displayed in My Virgin profile. I can log-in and get to my inbox no problem, and I can send email as normal but I cannot receive, any help please.
The most common reason for this issue is – that someone has discovered or guessed your email password and has set up an auto-forward in your webmail settings. This forwards all your incoming emails to the address of a hacker without you even seeing them.
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thanks for that, I have an outlook email acc. this has received an email from my Virgin acc. normally, I have used it to send a return message and it shows as 'sent' with no error showing. My Vm inbox however remains empty.
If we assume that your settings have no Auto-forward, and no strange filters, can you also specifically confirm
(a) that your webmail Spam setting is – “Move message to Spam folder”, and,
(b) the “missing” emails are not in your Spam folder.
When I asked you to send an email message to yourself, I really did mean it -
Login to webmail/ click on Compose/ put your address in the “To” line/ put “Test” in the subject line and - put something/anything at all in the message content area and - Hit send.
The message should appear in your Inbox in a matter of seconds.
The above is the shortest possible route between your Sent Objects and Inbox folders. They are both on a set of servers within the same VM data centre and failure to deliver the message between these servers could indicate a disconnect between parts of your email account.
Hi again Bill, sorry I misunderstood your previous about sending myself a message. I have now done as you suggest and yes I did receive the message almost immediately. My spam setting is 'move to spam folder' and there's nothing new in there since last Friday. I have disable the spam filters that I had enabled trying to filter out those damn 'headlines@trib*** ' spams. Thanks for your help, but as yet inbox is still empty.