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no emails

Joining in

not receiving ntlworld emails since Friday on mobile phone. Just tried laptop and they are coming through on here. anyone else with same issues please??


Forum Team (Retired)
Forum Team (Retired)

Hi woodal, thanks for joining our help forums and for your first post here.
Glad to have you on board, a warm welcome to the VM community. 🙂

Sorry to see you're having issues with your emails on your phone although those seem to work ok on other devices.
We'd love to best assist with this, please visit our link here for more on how to manage your online accounts and emails which may help with your issue.

Can you please advise if you're accessing your mailbox on this handset over a browser or client software/App (such as outlook, i-mail etc)?

If so, please make sure your client settings are up-to-date based on the info you'll find on our page above.

Let us know how you get on and if this resolves your issues, we'll be eager to assist further where needed.

Forum Team

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Up to speed

@woodal and others... This is most likely a Gmail App problem, not a VM one…

The Android Gmail App was very recently updated.  Since then there have been reports of some users being unable to sync with their non-Gmail email servers (various vendors, not just VM).

This has been reported to Google Support by users and already escalated to the concerned Gmail team. The team wants relevant details specific to this issue, so for others reporting the same issue be sure to submit feedback directly to the concerned Gmail team via the Feedback option in the Gmail Android mobile app. This process also includes relevant device, browser, app, and OS details as well to best help the team. The team is known to read all feedback submitted to them, although they may not respond back unless they desire additional information related to the topic of your feedback. The purpose of sending Feedback is to also give the team a measure of the volume of users being affected by an issue or requesting a particular feature. 

Uninstalling this update appears to the only persistent solution until Googe provide a fix: after providing Feedback to Google via the App->Feedback option, you can uninstall updates via Settings->Apps->Gmail->Uninstall Updates. Hopefully Google will provide a more permanent fix in due course.