no email again

[brigantia]

I could mot access my email  yesterday and I still cannot get in this morning.  I am expecting delivery dates for parcels.  I take it there is a problem,,when will it be resolved..

Considering moving to Sky.

[ibbotson]

Now getting error message when trying to login into virgin media  "Bad request. Your server sent a request that this server could not understand. Size of request header field exceeeds server limit" 

[colmax]

The link that worked for me just 2 hours ago no longer works!!!!!!!!!!!!!!!

Like most VM users, I really do need uninterrupted email access - not too much to ask for Virgin Media

[brigantia]

my e mail still not working.  I had to come on here and go to the link that was provided and managed to get in.  How do i save the link so i can go straight to it. 

[Graham_A]

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@brigantia wrote:

my e mail still not working.  I had to come on here and go to the link that was provided and managed to get in.  How do i save the link so i can go straight to it. 

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Just add the webmail page to the favourites in your chosen browswer.  Usually done by clicking on the 'star' button in the address bar.

[ibbotson]

Checked this morning and all seemed OK great, but when I logged out got the error message  "bad request" again. Now cannot get back in via account route.

[colmax]

Just add the webmail page to the favourites in your chosen browswer.  Usually done by clicking on the 'star' button in the address bar

Hi - I have tried this a number of times since Friday of last week and it seems to keep changing. 

It's a chore having to log in through Virgin Media account and then to navigate to bottom of page where 'email' panel is. Nothing is intuitive - really rubbish design from VM team.

[brigantia]

I have no email again today.  Anyone know what page i am supposed to log in with.  How much longer is this going on ?  i have to keep logging on to the secondary site which seems to keep me logged in although i log out every  session.

[Graham_A]

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@brigantia wrote:

I have no email again today.  Anyone know what page i am supposed to log in with.  How much longer is this going on ?  i have to keep logging on to the secondary site which seems to keep me logged in although i log out every  session.

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As previously posted the main VM Mail page can be found here: https://mail2.virginmedia.com/

[colmax]

This link worked for me this morning - but no longer works! When it does work it leaves my account open despite logging out. 

Still no assistance from Virgin Media team.

[Kath_F]

Hi colmax, 

Thanks for your post and welcome back to the Community. 

I'm sorry to hear that you're having an issue with accessing your emails. 

There was a fault over the weekend which has since been resolved. Are you still having trouble accessing your emails? 

If so, is this happening through a client or app as well as webmail?

Let us know. 

Thanks,