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Hmetcalfe
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Message 5 of 11
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no access to my email

hi I am a virgin customer  but I have had to get my wife to join the forum as I can not confirm my email as that is my problem I have not had access to my emails for 2 weeks I have tried to reset my password 6 times but still get the same message email not available at the moment try again in an hour. I have tried ringing but nothing  no one picks up even after waiting 45 mins on my mobile its costing a fortune can anyone help please  thanks

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Hmetcalfe
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Message 1 of 11
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no access to my email

I have no access to my emails for the past 2 weeks tried resets etc but nothing only the same message. my wife has had to join this forum as I tried but carn"t confirm my email as that is my problem

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Anonymous
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Message 2 of 11
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Re: no access to my email

are you still an active Virgin media internet customer?
What error do you get
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Hmetcalfe
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Message 3 of 11
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Re: no access to my email

Every time I try to log in to my virgin email I get message sorry your mail box is unavailable at the moment try later. This has been happening for 3 weeks 

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HowardML
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Message 4 of 11
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Re: no access to my email

And the answer to the the first part of the question is.........?


I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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Zoie_P
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Message 6 of 11
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Re: no access to my email

Hi Hmetcalfe,

Thanks for your post and welcome to forums, I am sorry you are you having issues with your email I can take a look at this for you 🙂

I will pop you over a private message just keep an eye out for the purple envelope 

Thanks,

Zoie

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Hmetcalfe
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Message 7 of 11
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email

why is nothing working  on virgin I can not even reply to a email on this forum I have typed my reply out but there is on send

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Lisa_CC
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Message 8 of 11
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Re: email

Hi Hmetcalfe,

 

Do you mean you're having a problem replying back to the Private Message that was sent to you? Can you click on the purple envelop on the top right to open up your Private Messages, then open up Zoie_P's message and click reply?

 

Let us know if you're still not able to reply to it.

 

Thanks,

 

Lisa

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Hmetcalfe
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Message 9 of 11
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Re: no access to my email

hi I have tried to reply to your private message but there is no send box

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Hmetcalfe
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Message 10 of 11
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Re: email

hi  when I click reply then fill In the reply there is no send box

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