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no access to email

bulldog
Dialled in

yet again after two days of virgin outage we still can not get access to our email or account we just getting the swirling icon stuck on logging in SORT IT OUT VIRGIN also i want my compo

1 REPLY 1

Molly_T
Forum Team
Forum Team

Hi Bulldog 👋 welcome back to community! Thank you for posting. 

Sincerest apologies for any frustration or  inconvenience caused by the outage! Particularly sorry to hear about these issues with access to your email! Is the issue still ongoing today? If so, can you let us know what happens when you try to access your email via our webmail service? (Do you get any kind of error code or message) 

We have an automatic compensation scheme which you can read more about here 👉 https://virg.in/autocomp. This is automatically applied when eligible. 

Please let us know if the issue is still ongoing so we can investigate further and offer additional support if needed. Thanks for your patience in the meantime!

All the best. 🌞

Molly