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nickooo
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no access to email

no access to NTL email account in chrome book 

ok on phone

any help     Nick

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Graham_A
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Re: no access to email

Please tell us what error message you are getting on the chrome book.

As you can access them on your phone this doesn't look to be an account locking issue.

Can you confirm the email address concerned is linked to your current VM broadband account and appears under the My Profile or Manage Accounts tabs when signed into My Virgin Media.

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nickooo
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Re: no access to email

HI graham thanks for reply

message says connection error  service not available at this time

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nickooo
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Re: no access to email

the email address does appear in my profile

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Graham_A
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Message 5 of 6
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Re: no access to email

In that case I suggest you change the password for the account and try again.  Of course you will need to update your phone to the new password as well.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

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Graham

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Paul_DN
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Re: no access to email

Hi nickoo,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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