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need to gain access to old @ntlworld.com email account

hi i need to get gain access to one of my old @ntlworld.com email accounts,i haven't used it for quite sometime, can anyone help please, 

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Re: need to gain access to old @ntlworld.com email account

Are you still a Virgin media broadband customer?  What shows up when you enter the old ntlworld email address in mailtester.com?

The answers to those two questions will determine what advice comes next.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Re: need to gain access to old @ntlworld.com email account

Mail server found for domain

mx.tb.ukmail.iss.as9143.net (priority 1, ip address: 212.54.56.11)

Mailserver identification:
mx12.tb.ukmail.iss.as9143.net mx12.tb.ukmail.iss.as9143.net ESMTP server ready

E-mail address does not exist on this server

 
     
     
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Re: need to gain access to old @ntlworld.com email account

Thanks for checking that. Sorry to say that means the email address has been deleted and cannot be recovered.

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Graham

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Re: need to gain access to old @ntlworld.com email account

Ok Thank you Graham, it was to recover a old iPad password (been in draw for sometime and daughter can’t remember passwords)that was linked to this email address, it said a reset link had been sent to this email, so it was wishful thinking, Thanks again for time,