my wifes email address not valid

[howy_c]

i tried to log into my secondary,my wifes account  but comes up not valid.

[coenoby]

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@howy_c wrote:

 comes up not valid.

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This may sound silly but in my experience the "Please enter a valid email address" error comes up when you have entered a character in the email address field that is not allowed in an email address.

As an example of that, I have just entered one of my Virgin Media email addresses into the signin page but put a blank  space at the start of the address. Blank spaces are not allowed in a VM email address so despite the fact that the email address itself is correct the space in front of it results in the error I assume you are seeing;

It's easy to include a blank space when you paste an email address into the field.

If you are pasting the address in I would suggest you try typing the address in manually.

Coenoby

[howy_c]

hi thanks for that,however i have entered the correct, userrname  password hundreds of times,and been on the phone to vm customer support,it, and tech.,for hours , but they say it should work, but it suddenly stopped after we enter the wrong password,as it was forggotten, and there is no way to retrive it from vm

[Ashleigh_C]

Hi there @howy_c 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue regarding the secondary account. I would be happy to look into this with you, I will need to do so via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.