Virgin Media Community

[Tony401195]

Hi

 I cannot open my ntlworld e mail account on either my andriod phone, windows laptop or through my virginmedia account. I have tried resetting the password but still no luck. I have contacted customer services and they could not resolve it and have sent the problem to IT services but it could take up to 5 days for them to get back to me. I am expecting very important emails and would at least like to link it to another email acount if not get it fixed asap.

[Tony401195]

I have the same problem. My ntlworld account is not available on my virgin media, laptop through outlook and mail and my android phone. Just spent two days informing all my important contacts of a new email address as I cannot wait for snail pace Virgin to fix the problem. Set up a new virginmedia account with no problem.

[Graham_A]

You haven't really given VM chance to sort out your locked account.

I'm surprised to read that you have gone ahead and created a new VM email address. Given your recent experience I would have gone for an alternative free email service rather than a free add on service that is tied to your internet supplier.

[Beth_G]

Hi Tony401195,

Welcome to the Community Forums.

I'm very sorry to hear that you're having some problems accessing your Virgin email account. I appreciate it has been a few days since you posted - have you been able to get this issue resolved since?

If not, just give me a shout and we'll send you over a PM so we can take some more details and look into this for you further.

Kind regards,

Beth

[Tony401195]

No it has not been resolved I still do not have access to my ntlworld.com emails on my virgin media, laptop through outlook or mail or my andriod phone.

[Beth_G]

Hi Tony401195,

Thanks for letting me know, I'm sorry to hear you're still having problems,

I have sent you over a PM.

Kind regards,

Beth

[Beth_G]

Hi Tony401195,

Thanks for supplying your details and passing security via PM.

I have now been able to renable your mailboxes  - can you please try logging into your emails again to see if you now have access?

Do let me know if you still have any problems

Thanks,

Beth

[Tony401195]

Hi Beth,

 I now have my ntlworld email account. You have managed to fix in 10 minutes what customer services could not do in over a week. You are a star. Next time I have an issue ill come straight here and not both phone up.

[Alex_RM]

Great to hear it's been sorted!

I'll let Beth know 🙂

Take care,

Alex_Rm