my email address is not being recognised.

[66charlie66]

Getting the following message...

The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

Will not let me change my password because it does it states email address is not valid.

Please help

[Ashleigh_C]

Hi there @66charlie66 

Thank you so much for your post and welcome to the community forums, it's great to have you back here. 

I am so sorry that you have faced this issue with your email. Can I ask at what stage is this happening? Is this when you are trying to log in to My Virgin Media? 

[66charlie66]

Will not let me log in at all. Have periodic episodes where I have to change password to get in but this is first time Email address not recognised. It is a very old address first used when signed up with virgin 20 odd years ago....

[Ashleigh_C]

I'm so sorry to hear this @66charlie66 and thank your for popping back. Let me have a closer look into this with you via a Private Message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.