Virgin Media Community

[Andrew46]

Messages to one recipient are being marked "undeliverable - looks like spam". This happens only on one recipient and when replying to a reply. His domain is btopenworld and it does not happen with other btopenworld addresses. How can this be stopped, please?

[Zoie_P]

Hi Andrew46,

Are you able to send an email to the address from a different account? Or a different device to see if this helps?

Thanks,

Zoie

[Andrew46]

Zoie_P,

Thanks for your reply. Sorry, don't have a different e-mail account or a different device. Should have mentioned I'm using Windows 10, Firefox browser and Thunderbird e-mail, both current versions. Also, the problem seems to have cured itself but any ideas in case it returns (or something similar occurs) are much appreciated.

Andrew46

[Zoie_P]

It has started working again?

I am glad to hear but confused as to how, keep us posted on this and we will continue investigating whats going on 

Zoie

[Andrew46]

Zoie_P,

Thanks for replying. I shall let you know if or when this happens again.

Andrew46