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Andrew46
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message undeliverable to one recipient

Messages to one recipient are being marked "undeliverable - looks like spam". This happens only on one recipient and when replying to a reply. His domain is btopenworld and it does not happen with other btopenworld addresses. How can this be stopped, please?

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Zoie_P
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Re: message undeliverable to one recipient

Hi Andrew46,

Are you able to send an email to the address from a different account? Or a different device to see if this helps?

Thanks,

Zoie

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Andrew46
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Re: message undeliverable to one recipient

Zoie_P,

Thanks for your reply. Sorry, don't have a different e-mail account or a different device. Should have mentioned I'm using Windows 10, Firefox browser and Thunderbird e-mail, both current versions. Also, the problem seems to have cured itself but any ideas in case it returns (or something similar occurs) are much appreciated.

 

Andrew46

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Zoie_P
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Re: message undeliverable to one recipient

It has started working again?

I am glad to hear but confused as to how, keep us posted on this and we will continue investigating whats going on 

Zoie

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Andrew46
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Re: message undeliverable to one recipient

Zoie_P,

Thanks for replying. I shall let you know if or when this happens again.

Andrew46

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